Privacy Policy

Jacob Local Locksmith is an independent locksmith business based at 996 Waterworks Road, The Gap, QLD 4061. You can contact us at admin@jacoblocallocksmith.com or on +61 7 2114 6106.

We only collect the information we need to provide a locksmith service to you. This may include:

• Your name, phone number and address (so we can attend and confirm the site).
• Details about the lock, key or safe involved in the job.
• Payment details needed to process a transaction.
• Records of the service performed, for our own job history and warranty purposes.

We use your information to:

• Attend your callout and complete the work you request.
• Provide a quote and process payment.
• Keep a record of the work for warranty and follow-up service.
• Respond to your enquiries.

We do not sell, rent or trade your personal information to third parties.

We only disclose your information where necessary to provide the service (for example, a parts supplier for a special-order lock), where you consent, or where we are required or authorised to do so by law.

Records are stored securely and access is limited to the business. We take reasonable steps to protect your information from misuse, interference, loss and unauthorised access. We retain records only for as long as needed to provide ongoing service and meet our legal obligations.

You may request access to, or correction of, the personal information we hold about you. Contact us using the details above and we will respond within a reasonable time.

If you believe we have mishandled your information, please contact us first so we can resolve the matter. If a complaint remains unresolved, you may contact the Office of the Australian Information Commissioner (oaic.gov.au).